Privacy Policy

Privacy Policy for Casino Epoca

Casino Epoca values the privacy and security of its users. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or create an account with us.

What Data Do We Collect?

We may collect the following types of data:

1. Personal details: name, email address, password, date of birth.
2. Login information: username, login history.
3. Account preferences: language preference, time zone.
4. Gaming activity: game play logs, stakes, wins and losses.
5. Browser data: device type, browser version, operating system.

How Do We Collect Data?

We collect data when you:

1. Create an account with us or log in to your existing account.
2. Use our website or mobile application to access games or services.
3. Interact with our customer support team via email, chat, or phone.
4. Participate in promotional activities or contests on our site.

How Do We Use Data?

We use data for:

1. Account management: creating and verifying accounts, password recovery.
2. Security measures: detecting and preventing fraudulent activity.
3. Customizing your experience: suggesting games based on your preferences.
4. Improving services: understanding user behavior to enhance our offerings.
5. Marketing communications: sending promotional materials via email or other channels.

Who Has Access to Your Data?

We share data with:

1. Our parent company and affiliates for operational purposes.
2. Third-party service providers that assist us in delivering games, security, and customer support.
3. Regulators and law enforcement agencies if required by applicable laws.

Data Security

We take measures to protect your personal data from unauthorized access or breaches. We use industry-standard SSL/TLS encryption (commonly TLS 1.2 or higher with 128-bit or 256-bit keys) issued by mainstream certificate authorities, firewalls, and DDoS protection.

Cookie Policy

Our website uses cookies for:

1. Authenticating users to our platform.
2. Analyzing usage patterns to improve services.
3. Providing targeted marketing messages based on user behavior.

You can control cookie settings through your browser preferences or disable them entirely if you choose not to accept cookies.

Data Retention

We retain data as follows:

1. Personal details: for the duration of your account and 5 years after closure.
2. Gaming activity: up to 3 years, then anonymized and retained for historical purposes.
3. Browser data: for the length of time we support each browser version.

Your Rights

You have rights to:

1. Access your personal data upon request.
2. Request correction or deletion of inaccuracies or outdated information.
3. Object to processing based on legitimate interests.
4. Withdraw consent at any time without affecting services provided before withdrawal.

Please contact our customer support team for further guidance and assistance with exercising these rights.

Changes to the Policy

We reserve the right to update this Privacy Policy as needed, reflecting changes in laws or data usage practices. Changes will be effective upon publication on our website.

By continuing to use our service, you agree that we may collect, store, and process your personal data as set forth herein.